Q: How would you deliver my purchases?

A: All purchases will be delivered via cold-chain transport to ensure products are in good and cold condition when it reaches you.

Q: Can I self-pickup from your location? 

A: Yes, you can collect your purchase at our shop during business hours.

Q: What is your operating business hours?

A: Our business hours are Mon to Fri 9am-5pm & Sat 9am-12pm.

Q: What is the refund policy?

A: All goods sold are non-refundable. However, should there be any quality compromise, please contact Customer Service 001 for further assistance (017-8080974).  

Q: What do I do if I don’t receive my order?

A: Please contact Customer Happiness agent for further assistance. 

Q: When will I receive my order?

A: We strive to provide a next-day-delivery service for all our customers. However, please allow 1-3 working days for our logistics team to fulfill your order.

Q: How do I cook GIFT Tilapia?

A: You can follow the steps from here.